The honest truth about most fintech support: it's bad. You wait hours for a canned response that doesn't answer your question, and then you wait another day for a real person. We've all been there. We hated it. So we built something different.
Our team is distributed across Canadian time zones, which means there's almost always someone awake who can help. Below are the channels we use, what each is best for, and roughly how fast we reply.
How to Reach Us
General Support
Account questions, billing, withdrawals, general help. This is the inbox most people need.
support@quantumaicrypto.caTechnical Help
Platform bugs, integration issues, API questions, anything broken on your end.
tech@quantumaicrypto.caPress & Media
Journalists, podcasters, interview requests, partnership inquiries. Our PR contact.
press@quantumaicrypto.caLive Chat & In-App Support
If you already have an account, the fastest way to get help is through the in-app chat. It's monitored by our actual support team during published support hours, with overflow coverage from a trained on-call team overnight. We don't route you through three layers of bot before connecting you to a person. The bot picks up basic FAQ-style questions, and anything more complex goes to a human within a minute or two.
You can also flag any trade or activity directly from your account dashboard — there's a small "Need help with this?" link next to every transaction. That sends a context-rich ticket straight to the right person on our team, which usually speeds things up considerably.
Support Hours
Our published support hours are below. Outside these hours, we still monitor for urgent issues (security concerns, account lockouts, withdrawal problems), but standard questions wait until the next business day.
Mailing Address
Quantum AI Canada
Suite 1840, 100 King Street West
Toronto, ON M5X 1B1
Canada
Please note: this is a corporate mailing address only. We don't have a walk-in office — all support is handled digitally. If you're showing up in person, you'll find a friendly building lobby and nothing else.
Before You Email Us
A quick request, mostly to save you time. About 60% of the tickets we get are answered on our FAQ page. If you have a few seconds, check there first — you might get an instant answer instead of waiting for a reply. Common topics include how to verify your account, how to set up two-factor authentication, withdrawal timeframes, and what to do if you forgot your password.
If your question isn't there, or if you've already checked and need more help, write us. We genuinely don't mind. Just include your account email (not your password — never your password) and a clear description of what's happening. The more specific you are, the faster we can help.
A Note on Scams
The crypto space attracts a lot of bad actors, and we've seen scam attempts pretending to be from our team. A few rules that will protect you:
We will never ask you for your password. Not in email, not in chat, not over the phone. Ever. If anyone claiming to be from Quantum AI asks for your password, they are lying. Report it to security@quantumaicrypto.ca.
We will never ask you to send funds to a personal wallet address to "verify" your account or "unlock withdrawals." Our platform doesn't work that way. Any such message is a scam.
Our only official emails come from @quantumaicrypto.ca. Anything else is impersonating us. If in doubt, forward the suspicious message to security@quantumaicrypto.ca and we'll confirm whether it's real.
Thanks for reading. We look forward to hearing from you.